5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that almost all security guard businesses are capable of supplying the service that property managers want, but too often do not because of a lack of ongoing excellent management procedures.
Security guard businesses are unlike any seller that a property manager usually hires. If you hire a painter, then you are able to see whether they are doing their tasks by taking a look at the walls. However, when you hire a security guard company, how often can you see if the protector company is doing their job including running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your defenses. In the majority of cases they likely are, but it’s crucial to employ a system of verification and quality management to make sure that problems connected with the lack of performing these tasks do not begin to happen.
In this article we’ll discuss five (5) easy steps to enhancing your security guard service and achieving everything you imagine as your perfect keyholding.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they can begin working as security guards. If your condition is one of these states, make sure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security provider and ask yourself does it look adequate.
Additionally, is the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they ought to be supplying you with verifications. If not, why?
Another superb way to screen if the protector is a fantastic match for your house is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This initial conversation will tell you a good deal on what to expect from this shield and it provides you a chance to ask a different shield if you feel that it is essential.
Evaluate Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces every shield to the company itself, in many circumstances the guard’s orientation to his assigned property isn’t quite as complete. We predict the orientation for the assigned property”Website Specific Training”. Learn What your site specific training resembles:
• Can it happen at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security company double lender?
Determine the response to each of the questions and be certain that they fit with what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and also your site specific training to get an understanding of what goes on preparing a shield to operate in your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to learn and better understand their duties. If the guards are not being supervised, they begin to feel that their job isn’t significant and they begin to find themselves as less of a region of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t require onsite oversight, how can your security guard company remotely supervise its guards? Outside the Standard security company field manager spot checks, the 2 methods of distant supervision that prove most successful are: Officer Tour Tracking Systems
In case your guards must make rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they are on your premises. These tracking systems allow the security guard company to monitor the log and time the activity of the guards while they are making rounds to several areas on your premises. Many Officer Tour Tracking Systems can create reports that enable the security guard company to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve found that using a system for guards to check in frequently with the security guard provider provides a way of making certain that each guard is safe and alert. Using guards check-in frequently together with the security guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and attentive is also an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are almost always great ways of finding out exactly what is occurring with your security while you are not there. Through these inspections, be sure that you ask your security guards questions regarding their duties and responsibilities to make sure that they understand their tasks. In fact, we suggest having your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security adviser be confident that the adviser isn’t actually a security guard company. If that’s the case, your audit is guaranteed to develop problems with your existing security guard company.